Last Updated: September 2026
At Brina Luxe Interiors, we are committed to providing quality interior décor and finishing products. We encourage customers to inspect their orders upon delivery and contact us promptly if there is an issue.
1. Return Period
Customers may request a return within 48 hours of receiving the product.
To qualify for a return, the item must generally be:
- Unused and in its original condition
- Free from damage caused after delivery
- In its original packaging where applicable
- Accompanied by the relevant order or purchase details
Returns requested after the 48-hour period may not be accepted.
2. Damaged, Defective or Incorrect Items
If you receive a product that is damaged, defective or different from what you ordered, contact us within 48 hours of delivery.
We may request photographs or other information to assess the issue. Where the issue is confirmed to be our responsibility, we may provide an appropriate solution, such as a replacement or refund.
3. Change of Mind
Returns due to a change of mind are subject to product eligibility and approval.
Products must be unused and returned in their original condition. Delivery charges may not be refundable where delivery has already been provided.
4. Custom-Made & Made-to-Measure Products
Custom-made, cut-to-size, made-to-measure or specially ordered products may not be eligible for return or refund unless they are defective, damaged or supplied incorrectly.
This may include made-to-measure curtains, cut carpets, cut flooring and other products prepared specifically according to customer measurements or specifications.
Customers are responsible for confirming measurements, colours, designs and specifications before approving customised orders.
5. Installed Products
Products that have already been installed, altered, cut or modified may not be eligible for return unless the product is confirmed to be defective or incorrectly supplied by Brina Luxe Interiors.
6. Refunds
Once a refund has been approved, refunds will be processed within 7 days.
The actual time for funds to reflect may depend on the payment method or financial institution used.
Delivery or installation charges may be non-refundable where the service has already been provided.
7. Return Delivery
Where a return is due to a customer change of mind or incorrect information provided by the customer, the customer may be responsible for the applicable return or collection charges.
Where the return is due to an error, defect or incorrect product supplied by Brina Luxe Interiors, we will advise the customer on the appropriate return arrangements.
8. How to Request a Return
To request a return, contact us within 48 hours of receiving your order and provide:
- Your name and contact details
- Order or purchase details
- Product information
- Reason for the return
- Photos or other supporting information where applicable
Our team will review the request and advise you on the next steps.
9. Contact Us
Brina Luxe Interiors
Stanbank Building Along Moi Avenue,
Opposite Moi Avenue Chicken Inn,
2nd Floor, Room 44
Phone: +254 707 868 800
Email: sales@brinaluxinteriors.co.ke
We reserve the right to assess each return request based on the condition of the product and the circumstances of the return.